Terms and Conditions

Who We Are

This website is operated by the business responsible for the online pharmacy service. We supply eligible health and wellness products to customers in Nigeria, subject to product availability, professional requirements and these Terms and Conditions.

Our contact details and customer support channels are available on the Contact page. By using this website or placing an order, you agree to these Terms and Conditions.

Orders and Payment

Orders placed through this website are requests to buy products and are subject to acceptance. We may need to verify order details, stock availability, payment information, delivery location or prescription requirements before processing an order.

Prices are displayed in Nigerian Naira unless stated otherwise.
Payment must be completed using the payment options available at checkout.
We may cancel or decline an order where payment is unsuccessful, product information is incorrect, stock is unavailable, or a product cannot legally or safely be supplied.
If we cancel an order after payment has been received, we will arrange a refund for the affected item or order as appropriate.

Please check your order details carefully before submitting payment. Once an order has been processed, changes may not be possible.

Shipping and Delivery

We deliver to eligible locations in Nigeria. Delivery availability, charges and estimated delivery periods are shown during checkout or on the Delivery page. Delivery dates are estimates and may be affected by stock availability, weather, traffic, security conditions, public holidays or other circumstances outside our reasonable control.

You must provide a complete and accurate delivery address, a working telephone number and any information needed to complete delivery. Someone may need to be available to receive the order, especially where the product requires careful handling.

Please inspect your package when it arrives and report missing, incorrect or damaged items as soon as possible.
We may contact you if a delivery cannot be completed or if further directions are required.
Delivery may be delayed or cancelled where a product cannot be transported safely to the selected location.

Returns and Refunds

For health, safety and product-quality reasons, medicines, prescription products and other items that may have been opened, used, tampered with or improperly stored may not be eligible for return. This helps protect all customers from receiving products whose handling cannot be verified.

If you receive the wrong item, an incomplete order, a damaged product or a product with a quality concern, contact us promptly with your order details and clear photographs where available. We will review the issue and, where appropriate, offer a replacement, refund or other suitable resolution.

Approved refunds are made to the original payment method where possible. Processing times may vary depending on the payment provider and bank.

Prescription Products and Medical Disclaimer

Prescription-only medicines are supplied only where a valid prescription and any required verification have been provided. We may request further information, contact the prescriber where appropriate, or decline to supply a prescription product if the prescription is unclear, incomplete, expired, unsuitable or cannot be verified.

Information on this website is provided for general product information only. It does not replace advice, diagnosis or treatment from a qualified doctor, pharmacist or other healthcare professional. Always read product labels, instructions and warnings before use.

Seek prompt medical advice if you have questions about a medicine, have an ongoing medical condition, are pregnant or breastfeeding, take other medicines, experience side effects, or believe you may have a medical emergency. Do not delay seeking urgent medical care because of information obtained through this website.

Limitation of Liability

We take reasonable care to keep product information, pricing and website content accurate. However, product packaging, ingredients, appearance, availability and manufacturer information may change. You should rely on the label and instructions supplied with the product and consult a healthcare professional where necessary.

To the extent permitted by applicable requirements, we are not responsible for losses arising from misuse of products, failure to follow instructions, inaccurate information provided by a customer, delivery delays outside our reasonable control, or interruption of website services. Nothing in these Terms and Conditions excludes liability that cannot be excluded.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, products, operating procedures or applicable requirements. The current version will be published on this page.

Terms in force at the time you place an order will generally apply to that order, except where a change is required for safety, legal or operational reasons. Continued use of the website after an update means you accept the revised Terms and Conditions.