Contact Us

Get in Touch

Our support team is here to help with questions about orders, delivery, account access and general website assistance.

Send your message to contact@medifix.ng

Information to Include for an Existing Order

To help us review your request quickly, please include:

• Your order number
• The name used when placing the order
• The email address linked to the order
• A clear description of the issue or question
• Relevant details, such as the item concerned or delivery update received

Response Time

We aim to respond to messages within one business day. During busy periods, some requests may take a little longer. Please avoid sending multiple messages about the same issue, as this may delay our response.

How Support Can Help

Support can assist with order status, delivery questions, payment-related order issues, website access and general product availability enquiries.

What Support Cannot Help With

Our support team cannot provide medical consultations, diagnose symptoms, recommend treatment or issue prescriptions. For medical advice, diagnosis or prescription matters, please speak with a qualified healthcare professional.