Privacy Policy
Information We Collect
We collect information needed to process orders, deliver products, provide customer support and maintain the security of our services. This may include your name, delivery address, email address, phone number and order details.
Where relevant to a medicine or healthcare product request, we may collect prescription details, information you provide about your health needs, and communications with our customer support team. Please provide only information that is necessary for your request.
- Account and contact information
- Order, delivery and payment transaction information
- Prescription or healthcare information you choose to provide
- Device, browser, IP address and website usage information
How We Use Your Information
We use your information to confirm and fulfil orders, arrange delivery, process payments, respond to enquiries and provide customer support. Health-related information is used only where necessary to handle your medicine or healthcare product request responsibly.
We may also use information to improve the website, prevent fraud, protect our customers and services, keep appropriate records, and send service-related messages such as order confirmations and delivery updates.
Cookies and Similar Technologies
We use cookies and similar technologies to help the website function properly, remember your preferences, keep your session secure and understand how visitors use the site.
You can manage or disable cookies through your browser settings. Some website features, including basket, login or checkout functions, may not work correctly if essential cookies are disabled.
Third Parties and Payment Processors
We may share information with trusted service providers that help us operate the website and fulfil orders. These may include delivery partners, payment processors, website hosting providers, technical support providers and customer communication services.
Payment card and transaction information is handled through payment processors. We do not use payment information for purposes unrelated to processing your payment, preventing fraud or handling payment-related enquiries.
We only share information that is reasonably necessary for the relevant service, and we expect service providers to handle personal information securely and confidentially.
Data Retention
We keep personal information only for as long as necessary to provide our services, complete transactions, manage customer enquiries, resolve disputes, prevent fraud and meet record-keeping obligations.
When information is no longer needed, it will be deleted, anonymised or securely stored until it can be safely removed. Retention periods may differ depending on the type of information and the reason it was collected.
Your Rights and Choices
You may request access to the personal information we hold about you, ask for inaccurate information to be corrected, or request deletion where appropriate. You may also ask questions about how your information is used.
You can opt out of non-essential marketing communications by following the unsubscribe option in a marketing message or by contacting us. We may still send important service messages about your orders, account or delivery.
Contact Us About Your Data
If you have questions, requests or concerns about privacy or your personal information, please contact us through the Contact page. To help us protect your information, we may need to verify your identity before responding to a request.
We may update this Privacy Policy from time to time to reflect changes to our services or information handling practices. The current version will be available on this page.